Position: Clerical Support

Position Summary

Chapman Financial Services is a full service 3rd party debt collection agency and we are committed to working with individuals to resolve their past due debts.

We are looking for individuals who possess the following traits/skills:

• Excellent written and verbal communication
• Active Listening
• Ability to work independently and as part of a team
• Ability to handle confidential information
• Self-Motivated and goal driven
• Detail Oriented

Chapman Financial Services offers paid training to ensure that our employees have the knowledge required to support our collection staff.

Training consists of understanding the Fair Debt Collection Practices Act, (The law that governs debt collectors.) our company policies and procedures, and the ability to use our software to complete your assigned tasks.

Primary Job Duties

• Candidates will be required to answer calls using our multiline phone system and transfer the calls accordingly.
• Greet both consumers and clients in a friendly and professional manner
• Ability to follow instructions
• Knowledge of Microsoft Office Products
• Data Entry

This is a Monday – Friday 8:00 am – 5:00 pm position and pays $2,100.00 per month

Benefits Included

• Paid Time Off
• Heath Reimbursement Account
• Paid Holidays
• 401(k) with a 15% employer match
• Business casual dress code

 

Position: Customer Service Representative/ Collections

COMPANY PERKS

• Starting wage $19.00
• Strong Bonuses
• Paid Time Off
• 401(k) with a 15% employer match
• Additional day off birthday month
• Heath Reimbursement Account
• Aflac
• Paid Holidays
• Business casual dress code
• Free Parking

MISSION STATEMENT

It is our mission to be the premier debt collection and account management agency in the Inland Northwest by focusing on client needs and relationships; properly training, empowering, and retaining our employees; staying up to date on current technologies and rends in the industry; and maintaining the highest legal and ethical standards.

Chapman Financial Services is a 2nd generation full-service third-party debt collection agency that is committed to working with individuals to resolve their past due debts. We are committed to building on our tradition of providing the best Results, Rates, Service & Integrity possible to our growing list of clients.

Chapman Financial Services offers paid training with certified team educators to help ensure that our employees have the knowledge required to collect on past due debts ethically and professionally. We provide our staff with the latest cutting-edge tools and technology to do their job, including:

RESPONSIBILITIES:

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status Excellent verbal communication
• Active Listening
• Ability to work independently and as part of a team.
• Ability to handle confidential information.
• Self-Motivated and goal driven.
• Strong negotiation skills

TRAINING:

• Fair Debt Collection Practices Act
• Company policies and procedures
• Call flow
• Software
• Paid Training

BENEFITS INCLUDED:

• Paid Time Off
• Heath Reimbursement Account
• Paid Holidays
• 401(k) with a 15% employer match
• Business casual dress code

SCHEDULE:

• 8-hour shift
• Monday to Friday
• Paid Holiday’s

 

To apply

Send resumes via email to employment@chapmanfs.com or via FAX to 208-666-0980

Mail to:
Chapman Financial Services
P.O. Box 7100
Coeur d'Alene, ID 83816

 

Chapman Financial Services. is an Equal Opportunity Employer. It is our policy to provide employment opportunities without regard to race, color, religion, sex, national origin, age, citizenship, Handicap, or veteran status.